SERAFIM Ltd is a company that believes in delivering value. We work closely with our clients to achieve this goal. We are team players and prefer long-term relationships to a one-off transaction.
We know the importance of time to our clients. When you use our software packages and require help, we always aim to solve your problem within 24 hours. Our clients have found that we almost always succeed, both in helping with the modelling and in providing fixes or work-arounds to bugs, within the promised period.
We provide you with a dedicated email address and an account on our website to allow you to monitor the progress of your requests.
You will be in contact with a software developer / consultant who has an extensive understanding of reservoir engineering. This ensures that your contact in SERAFIM Ltd will be able to answer any type of question you may have.
We ensure that our staff have the right mix of skills in order to provide as much value as possible to our customers. SERAFIM Ltd is a company that emphasises mathematical, reservoir engineering, database design and software development skills. Serafim FUTURE software package and Serafim PERIMETER and Consultancy services are products of the combination of these skills. Our customer care is motivated by the company’s philosophy.